Mambe Blanket Co.
Mambe Blanket Co.
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Customer Service

Order Status

When your order is shipped, we send a Shipment Confirmation email with tracking information to the email address you provided during checkout. If you have not received a Shipment Confirmation email, we may still be processing your order. Or you may want to check your Spam/Trash mailbox.

If it is not anywhere in your mailbox, and has been more than 2 business days since you placed your order, please call us at (800) 760-7852, Monday - Friday, between the hours of 9am and 5pm (PST).


Standard Ground Shipping is FREE for all orders over $50 shipping to addresses in the continental US.  ($5 for orders under $50)  All blanket orders are typically shipped within 1-2 business days using UPS Ground, USPS Priority Mail, or Fedex.  Face Masks may take up to 3-5 days to ship.  When your order ships you will receive a shipping confirmation email with a tracking number for your convenience. Note that UPS Ground, UPS 3-Day and USPS Priority Mail delivery dates are estimates only. Delivery by those dates is not guaranteed. If you really need delivery on or by a certain date, choose one of our expedited air shipping options.  We ship only on business days Monday - Friday.

Expedited Shipping is available when you need your order FAST!  We offer UPS 2nd Day Air, UPS Next Day Air and USPS Express Mail. Next day delivery orders must be received by us no later than noon, PST/PDT. Delivery dates and prices for each are based on the ship-to zip code and are noted in the checkout process.  We ship only business days Monday - Friday.

UPS Ground Transit Times

International Shipping

We ship to most countries via UPS, Fedex, or DHL.  Shipping prices include local  duties and taxes calculated based on the destination address.  Transit times are noted but are typically 3-7 days.


If you are dissatisfied with your order, you can return your unused/unwashed blanket(s) for a prompt refund. Refunds for unused items returned within thirty days of the purchase date will be credited in the same form as the original payment type. Refunds for items returned more than thirty days (but not more than 60 days) after the purchase date will be in the form of a credit redeemable on your next purchase. Shipping and handling charges are not refundable. Products must be returned in their original packaging.

Mambe Face Masks are a personal use item and are not returnable, exchangeable or refundable.

If you'd like to make a return please contact us for further instructions.  We can provide a return shipping label for $10 flat rate.  Return labels are only available for customers in the continental US.  

Please note, returned items must be unused and in their original saleable condition (including stuff sacks if applicable).  Items that have been customized or altered cannot be returned.

Purchases made via must be returned via Amazon.