Customer Service

Order Status

When your order is shipped, we send a Shipment Confirmation email with tracking information to the email address you provided during checkout. If you have not received a Shipment Confirmation email, we may still be processing your order. Or you may want to check your Spam/Trash mailbox.

If it is not anywhere in your mailbox, and has been more than 2 business days since you placed your order, please call us at (800) 760-7852, Monday - Friday, between the hours of 8am and 5pm (PST).

Shipping

Standard Ground Shipping is FREE for any size order shipping to addresses in the continental US.  All orders are typically shipped within 1-2 business days using UPS Ground or USPS Priority Mail.  When your order ships you will receive a shipping confirmation email with a tracking number for your convenience. Note that UPS Ground and USPS Priority Mail delivery dates are estimates only. Delivery by those dates is not guaranteed. If you really need delivery on or by a certain date, choose one of our expedited shipping options.

Expedited Shipping is available when you need your order FAST!  We offer UPS 3 Day Select, UPS 2nd Day Air, UPS Next Day Air and USPS Express Mail. Next day delivery orders must be received by us no later than noon, PST/PDT. Delivery dates and prices for each are based on the ship-to zip code and are noted in the checkout process.

UPS Ground Transit Times

International Shipping

International shipments are sent by Priority Mail International.  Shipping rates do NOT include VAT, customs fees, other taxes and/or additional local delivery fees that may be charged once the package arrives the destination country.  These are out of our control and would be the customer's responsibility.  If a package is refused and sent back to us, we’re happy to refund the blanket price but we cannot refund shipping fees.  Thank you for your understanding.

Returns

If you are dissatisfied with your order for any reason, you can return your unused items for a prompt refund or exchange. Refunds for unused items returned within thirty days of the purchase date will be credited in the same form as the original payment type. Refunds for items returned more than thirty days after the purchase date will be in the form of a credit redeemable on your next purchase. Shipping and handling charges are not refundable. 

If you'd like to make a return or exchange please contact us for further instructions.  We can provide a return shipping label for $10 flat rate.  

Please note, returned items must be unused and in their original saleable condition.

Purchases made via Amazon.com must be returned via Amazon.